Find information about our Warranty Program below
VENLO INVESTMENTS PTY LTD warranty is set up with the customer in mind. Your work for the warranty will be next to nothing! You will have resolution within 48 hours and you'll never have to speak to a robot. Quick, easy and painless.
Step 1 - Is this a warranty claim?
Evaluate the validity of your warranty claim. If this is a postage issue, please email email@example.com. The more info on a warranty claim, the better, so feel free to include your responses to these questions in your email to us:
- Was your product purchased within the last 30 days?
Step 2 - Submit warranty claim with photo & video evidence
Submit your warranty claim to firstname.lastname@example.org with the following:
- Customers are responsible for all shipping charges to and from BuildTuff regarding warranty issues.
BuildTuff warranty is different for businesses purchasing from BuildTuff website: Warranty does not cover impact damage, misuse, and general wear and tear. If your product falls under warranty, we will replace your product free of charge. We will only warranty 1 replacement product per order. Photo evidence and possibly video evidence is required to determine whether your product qualifies for warranty. There is no need to ship the faulty item for inspection, unless we cannot see sufficient evidence.
The TuffBlock is a low profile, durable instant foundation system. TuffBlocks enable a deck to be constructed quickly, safely and efficiently. They are recyclable and have been load tested to over 11,000 lbs with a maximum working load of 1,700 lbs. TuffBlocks weigh up to 28 times less than comparable concrete blocks and come complete with a 25 year manufacturer backed limited warranty. The TuffBlock instant foundation system offers a broad footprint and is perfect for both low profile and raised decks.